Delivery return

Shipping policy

At Veranda, we strive to deliver your orders as soon as possible. Our standard processing time is 1 - 3 (

This means that the product can be sent after a day of the order or a maximum of 3 days)

business days.

Once your order is processed and shipped, you will receive a tracking number via email. Please allow additional time for delivery depending on your location and shipping carrier.

If you have any questions or concerns about your order, please don't hesitate to contact us at

Thank you for shopping with us at Veranda!


Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent to the address given by the sller.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

or at "contact us" option at the site.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

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